Frequently Asked Questions
Everything you need to know about Pebblebee smart trackers.
How do I pair my Pebblebee device with my smartphone?
To pair your device, download the Pebblebee app from the App Store or Google Play, ensure Bluetooth is enabled on your phone, and follow the on-screen instructions to press the button on your tracker to initiate the sync.
What is the battery life of Pebblebee trackers?
Battery life varies by model. Our rechargeable devices typically last up to 6 months on a single charge, while our replaceable battery models can last up to one year before requiring a new battery.
Are Pebblebee products waterproof?
Most Pebblebee devices carry an IPX6 or higher water-resistance rating, meaning they can withstand splashes and rain. However, we do not recommend submerging them in water for extended periods.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs processing in your country.
What is your return and warranty policy?
We offer a 30-day money-back guarantee if you are not satisfied with your purchase. Additionally, all Pebblebee hardware is covered by a one-year limited warranty against manufacturing defects.
Do Pebblebee devices work with Apple Find My and Google Find My Device?
Yes, specific models are designed to work exclusively with the Apple Find My network or the Google Find My Device ecosystem to help you locate your items using millions of devices worldwide.